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Privacy Policy

The diligent protection of the personal data of all visitors and users is a top priority for living24.uk (an online service operated by moebel.de Einrichten & Wohnen GmbH, Gertrudenstraße 3, 20095 Hamburg, Germany, hereinafter "living24.uk"). living24.uk observes all applicable United Kingdom data protection legislation, including in particular the UK General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018 ("DPA 2018"), the Privacy and Electronic Communications (EC Directive) Regulations 2003 ("PECR"), and any other directly applicable statutory provisions under UK law. This Privacy Notice explains how living24.uk guarantees the protection and security of all personal data processed via living24.uk in accordance with the above-mentioned statutory requirements.

1. General information on the collection and storage of personal data

living24.uk collects and stores the personal data that users provide. When you register for our services, e.g. wish lists, we collect and store, inter alia, your name, e-mail address and password. Apart from these registration details, users may, where offered, voluntarily provide further information. On the basis of your explicit written consent, moebel.de Einrichten & Wohnen GmbH may collect, process and use personal, profile and demographic data for the following purposes:

  • inclusion in a participant directory,
  • sending information about living24.uk,
  • personalising and optimally tailoring this service to users' interests and preferences,
  • advertising for living24.uk, or
  • market, opinion and social research.

2. Login / User registration

2.1 Data collected during registration

When registering on our website we collect the following personal data:

  • E‑mail address
  • Password
  • Name (optional)
  • Date of birth (optional)
  • Gender (optional)

Your e‑mail address and password are used to authenticate you and to grant access to the portal’s functions. All optional details enable you to personalise your profile.The legal basis is Article 6(1)(b) UK GDPR (performance of a contract) for mandatory data and Article 6(1)(a) UK GDPR (consent) for optional data.

2.2 Registration methods

Users may register either with their personal e-mail address or via integrated social media services such as Google or Meta. During registration we obtain users' consent to this Privacy Notice, which includes the storage, processing and, where applicable, transfer of personal data to the chosen social media provider.

2.3 Login

If the user is already registered, authentication is performed via AWS Cognito. The access token issued by AWS Cognito is maintained for one hour to enable back-end functions. No cookies or similar login data are stored on the user's device. The login data remain in AWS Cognito until the user submits a deletion request.

2.4 Wish list

Users can compile lists of favourite products and may share such lists via various channels. No personal data are displayed when a shared list is opened.

2.5 Deleting an account

Users may withdraw their registration and have all associated personal data removed from our systems. A corresponding button is available in the user account. To initiate deletion the user must enter the account password; after confirmation the user receives an e-mail confirming deletion. Please note that certain services, such as a price-alert registration, are not automatically terminated when deleting an account and must be cancelled separately. Personal data are securely retained until final deletion and are then completely removed from our systems.

3. Use of the e‑mail address and disclosure of personal data

E‑mail address

living24.uk uses users' e-mail addresses to inform users about news and updates to the living24.uk service. Without the user's consent or a statutory permission, living24.uk will not pass personal data to third parties. living24.uk will, however, disclose personal data where this is necessary to:

  • enforce or protect the Terms of Use of living24.uk,
  • protect public safety or the safety of users of the service,
  • fulfil specific user requests.

For the "Recommend product" function, e-mail addresses, names and message texts are collected and processed solely in order to send the recommendation e-mail; these data are deleted after the service has been carried out.

living24.uk reserves the right to transfer personal data to a legal successor who, as a result of the sale of living24.uk or a substantial part of its assets, claims entitlement to such information.

4. Analytics, Tracking & Logs

Please note that our site uses cookies set by living24.uk as well as by third‑party providers. Cookies are small text files that are temporarily stored on your computer. When you return to the site, these files can be read so that your visit can be optimised. We distinguish between session cookies, which are set only for the duration of your visit and disappear when you close the browser, and temporary/permanent cookies, which remain on your computer for a longer period.

The cookies used do not store any personal information. They only contain anonymised user and session IDs together with technical information required for the operation of the website.

Third‑party cookies are used for analytics, optimisation and to re‑address our users. These cookies contain exclusively non‑personal data. IP addresses are anonymised.

You can deactivate the use of third‑party cookies in your browser in general, or deactivate them online (opt‑out) at the service providers listed below.

Browser Settings for Cookies

Opt-Out

Via the following link you can also view the activation status of tools from various providers and object to the collection and/or evaluation of your data by these tools: https://www.youronlinechoices.com/uk/your-ad-choices

Sales Tracking living24.uk:

Our website uses sales-tracking technology on partner order-confirmation pages to measure the performance of products provided by our partners. living24.uk sales tracking uses cookies and similar technologies that were previously stored on your device in anonymised form during your visit. The data collected are transferred to a server in the United Kingdom or another state within the European Economic Area for evaluation and are stored or further processed there. The cookies remain active on your computer for a maximum of 90 days. If you visit our website and purchase products within this period, living24.uk will be informed that you have purchased the products — but without any personal reference to you.

You can deactivate this feature by clicking the following link: https://www.living24.uk/opt-out/sales

5. Your rights

On request we will be happy to inform you whether and which personal data we have stored about you, where it comes from and for what purpose it is stored. You also have the following rights, provided that the respective requirements are met:

  • You may at any time request the rectification of inaccurate personal data and/or the completion of incomplete personal data.
  • You may request the erasure of your personal data where there is no compelling reason for us to continue processing it, or where you have exercised your right to object to processing.
  • You have the right to object at any time to the processing of your personal data which is based on the legitimate interests of living24.uk or those of a third party.
  • You may request the restriction of the processing of your personal data.
  • You may withdraw your consent at any time with effect for the future, without affecting the lawfulness of processing carried out prior to withdrawal.
  • Right to lodge a complaint with a supervisory authority: you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk, or with another supervisory authority competent for your place of residence.

Please address your requests to exercise your rights (with the exception of the right to lodge a complaint with a supervisory authority) to [email protected].

6. Amendments to the privacy policy

living24.uk may amend this Privacy Notice from time to time. Users are invited to visit this page periodically to read the current version. living24.uk will also notify users of any changes via a notice on living24.uk. A user is bound by changes to this Privacy Notice if they continue to use living24.uk after those changes have been announced.

7. Controller within the meaning of data‑protection law and Data Protection Officer

The controller within the meaning of data protection law is moebel.de Einrichten & Wohnen GmbH, Gertrudenstraße 3, 20095 Hamburg, Germany, [email protected].

If you have any questions about data protection, please contact our Data Protection Officer at: [email protected].

Hamburg, 01/07/2025