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Privacy PolicyLegal

Privacy Policy

The diligent protection of your personal data is a top priority for living24.uk (an online service operated by moebel.de Einrichten & Wohnen GmbH, Gertrudenstraße 3, 20095 Hamburg, Germany, hereinafter “moebel.de”). moebel.de observes all applicable United Kingdom data‑protection legislation, including in particular:

  • the United Kingdom General Data Protection Regulation (“UK GDPR”),
  • the Data Protection Act 2018 (“DPA 2018”),
  • the Privacy and Electronic Communications (EC Directive) Regulations 2003 (“PECR”), and
  • any other directly applicable statutory provisions under UK law.

This Privacy Notice explains how moebel.de guarantees the protection and security of all personal data processed via the British portal living24.uk in accordance with the above‑mentioned statutory requirements.

1. General information on the collection and storage of personal data

moebel.de collects and stores the personal data that users provide to living24.uk. When you register for our services (e.g. newsletter or wish‑list), we collect and store, inter alia, your name, e‑mail address and password. Apart from these registration details, users may, where offered, voluntarily provide further information.

On the basis of your explicit written consent moebel.de Einrichten & Wohnen GmbH may collect, process and use personal, profile and demographic data for the following purposes:

  •  inclusion in a participant directory,
  • sending information about living24.uk,
  • personalising and optimally tailoring this service to users’ interests and preferences,
  • advertising for living24.uk, or
  • market, opinion and social research.

2. Login / User registration

2.1 Data collected during registration

When registering on our website we collect the following personal data:

  • E‑mail address
  • Password
  • Name (optional)
  • Date of birth (optional)
  • Gender (optional)

Your e‑mail address and password are used to authenticate you and to grant access to the portal’s functions. All optional details enable you to personalise your profile.The legal basis is Article 6(1)(b) UK GDPR (performance of a contract) for mandatory data and Article 6(1)(a) UK GDPR (consent) for optional data.

2.2 Registration methods

Users may register either with their personal e‑mail address or via integrated social‑media services such as Google or Facebook. During registration we obtain users’ consent to this Privacy Notice, which includes the storage, processing and, where applicable, transfer of personal data to the chosen social‑media provider.

2.3 Login

If the user is already registered, authentication is performed via AWS Cognito. The access token issued by AWS Cognito is maintained for one hour to enable back‑end functions. No cookies or similar login data are stored on the user’s device. The login data remain in AWS Cognito until the user submits a deletion request.

2.4 Newsletter

Users can subscribe to our newsletter; we store the user’s e‑mail address for this purpose. Users may unsubscribe at any time via the link at the end of every newsletter or through their account settings.

2.5 Wish‑list

Users can compile lists of favourite products and may share such lists via channels such as e‑mail, Instagram or Facebook. No personal data are displayed when a shared list is opened.

2.6 Deleting an account

Users may withdraw their registration and have all associated personal data removed from our systems. A corresponding button is available in the user account. To initiate deletion the user must enter the account password; after confirmation the user receives an e‑mail confirming deletion. Please note that certain services (e.g. a newsletter subscription or a price‑alert registration) are not automatically terminated when deleting an account; these must be cancelled separately. The user’s personal data are securely retained until final deletion and are then completely removed.

3. Use of the e‑mail address and disclosure of personal data

E‑mail address

moebel.de uses users’ e‑mail addresses to send newsletters or to inform users about news and updates to the living24.uk service. If we insert partner advertisements or competitions into the newsletter, users’ e‑mail addresses are not passed on unless the user has expressly consented beforehand.

With the user’s consent moebel.de Einrichten & Wohnen GmbH may also pass personal data to co‑operation partners for advertising, market research, product information and the dispatch of offers tailored to the user’s interests.

Right to withdraw consent

You may cancel your newsletter subscription at any time, either via the link at the bottom of each newsletter, by e‑mail to [email protected], or by post to:moebel.de Einrichten & Wohnen GmbH, Gertrudenstraße 3, 20095 Hamburg, Germany

Disclosure of personal data

Without the user’s consent or a statutory permission moebel.de will not pass personal data to third parties. moebel.de will, however, disclose personal data where this is necessary to enforce the Terms of Use, protect public safety or fulfil specific user requests.

For the “Recommend product” function we collect e‑mail addresses, names and message texts solely in order to send the recommendation e‑mail; these data are deleted after the service has been carried out.

4. Analytics, Tracking & Logs

Please note that our site uses cookies set by living24.uk as well as by third‑party providers. Cookies are small text files that are temporarily stored on your computer. When you return to the site, these files can be read so that your visit can be optimised. We distinguish between session cookies, which are set only for the duration of your visit and disappear when you close the browser, and temporary/permanent cookies, which remain on your computer for a longer period.

The cookies used do not store any personal information. They only contain anonymised user and session IDs together with technical information required for the operation of the website.

Third‑party cookies are used for analytics, optimisation and to re‑address our users. These cookies contain exclusively non‑personal data. IP addresses are anonymised.

You can deactivate the use of third‑party cookies in your browser in general, or deactivate them online (opt‑out) at the service providers listed below.

Browser Settings for Cookies

Internet Explorer: https://support.microsoft.com/help/17442/windows-internet-explorer-delete-manage-cookies

Firefox: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop

Chrome: https://support.google.com/chrome/answer/95647

Safari: https://help.apple.com/safari/mac/8.0/#/sfri11471

Opt-Out

Via the following link you can also view the activation status of tools from various providers and object to the collection and/or evaluation of your data by these tools: https://www.youronlinechoices.com/uk/your-ad-choices

Sales Tracking living24.uk:

Our website uses sales‑tracking technology on partner order‑confirmation pages. This enables us to measure the performance of products provided by our partners. By means of sales tracking, living24.uk can evaluate more precisely the performance of the products supplied by partners and improve the quality and relevance of the products you see on living24.uk. living24.uk sales tracking uses cookies and similar technologies that were previously stored on you in an anonymised form when you visited living24.uk. The data collected in this context are transferred by living24.uk to a server in the United Kingdom or another state within the European Economic Area for evaluation and are stored or further processed there. The cookies remain active on your computer for a maximum of 90 days. If you visit our website and purchase products within this period, living24.uk will be informed that you have purchased the products provided – but without any personal reference to you.

However, you can deactivate this feature by clicking on the following link: https://www.living24.uk/opt‑out/sales

5. Your rights

You may cancel your newsletter subscription at any time – either conveniently by using the link that can be found in the lower section of every newsletter we send you, by email to [email protected], or by post to our registered office: moebel.de Einrichten & Wohnen GmbH, Gertrudenstr. 3, 20095 Hamburg, Germany.

In addition, you have the following rights, provided that the respective requirements are met:

  1. You may request information about the processing of your personal data and a copy of the personal data that are subject to the processing, provided that such copy does not adversely affect the rights and freedoms of other persons.
  2. You may at any time request the rectification of inaccurate personal data and/or the completion of personal data that are incomplete.
  3. You may request the erasure of your personal data. In this way you can ask living24.uk to delete or remove your personal data where there is no compelling reason for us to continue processing it. You also have the right to ask living24.uk to erase or remove your personal data where you have exercised your right to object to processing (see below).
  4. You have the right to object, on grounds relating to your particular situation, at any time to the processing of your personal data which is based on the legitimate interests of living24.uk or those of a third party. living24.uk will then no longer process your personal data for the purpose to which you have objected unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the establishment, exercise or defence of legal claims.
  5. You may request the restriction of the processing of your personal data. In this way you can ask living24.uk to suspend the processing of your personal data, for example where you wish us to verify its accuracy or the reason for processing. Where the processing of your personal data has been restricted, living24.uk may process your personal data – in addition to storing it – only with your consent, for the establishment, exercise or defence of legal claims, or for the protection of the rights of another person.
  6. You may request to receive the personal data that you have provided to living24.uk in a structured, commonly used and machine‑readable format and to transmit those data to another controller without hindrance, provided the processing is based on consent or a contract and the processing is carried out by automated means; in such cases you may also request that the personal data be transmitted directly to another controller, where that is technically feasible.
  7. You may withdraw your consent at any time with effect for the future where the processing is based on your consent, without affecting the lawfulness of the processing carried out up to the time of the withdrawal of the consent.
  8. Right to lodge a complaint with the supervisory authority. You have the right to lodge a complaint with a data‑protection supervisory authority. You may, for example, contact the supervisory authority that is competent for your place of residence or for the part of the United Kingdom in which you live, or the supervisory authority competent for us.

Please address your requests to exercise your rights (with the exception of the right to complain to a supervisory authority) to [email protected].

6. Amendments to the privacy policy

living24.uk may amend this privacy policy. Users of the British portal should visit this website from time to time to read the current privacy policy. living24.uk will also inform its users of any changes either by email or by a notice on living24.uk. A user is bound by the changes to the privacy policy if he/she uses living24.uk after these changes have been announced.

7. Controller within the meaning of data‑protection law and Data Protection Officer

The controller within the meaning of data‑protection law is moebel.de Einrichten & Wohnen GmbH, Gertrudenstraße 3, 20095 Hamburg, Germany, [email protected].

If you have any questions about data protection, please contact our Data Protection Officer at [email protected].

Hamburg, 01/07/2025